REPUTATION MANAGEMENT
BookVisit Reputation Management provides a comprehensive overview of guest feedback from external review platforms like Google, Facebook, TripAdvisor, Booking.com, and Expedia.
With BookVisit Reputation Management, you can centrally monitor and respond to reviews across multiple online platforms. Consolidate this information to identify strengths and weaknesses, pinpoint customer demographics, and engage with your guests online. By doing so, you can nurture a positive reputation that naturally attracts new customers, boosts sales, and fosters growth.
Key Features:
- Respond to reviews and engage with your guests
- Competitor Ratings
- Sentiment Ratings
- Analysis of Ratings, Sentiment, Travel Experience Score, Travel Composition, Source Reputation, Response Rate, etc.
Email alerts and automatically generated reports:
The Reputation Management Dashboard is the first view you see in the module. It provides you with a general overview of your facility’s reviews and ratings online – specifically designed to offer you crucial insights and management of your online reviews from over 40 different review sources worldwide.
FEATURES:
Reviews
Here, all reviews from your external channels, such as TripAdvisor, Expedia, or Booking.com, are gathered. You can also filter the reviews based on the channel they come from, positive/negative feedback, or by mentioned topics.
Ratings over time
View a consolidated overview of your ratings across different channels within various rating categories. You also receive a clear statistical curve throughout the year where you can track different rating categories such as service, location, or cleanliness.
Sentiment over time
Translate words into numbers. Through a process called sentiment analysis, one can determine the emotion a guest conveys in a text, even if they haven’t given a numerical rating. The review is analyzed in its original language, and ratings are assigned based on the content they write about your establishment.
Guests
Who are your guests? Here, your guests are categorized based on the country they travel from, language, purpose of the trip, and the company they traveled with. This way, you get a comprehensive overview of your customer base and their opinions about your establishment.
Get started
Gain a comprehensive overview of your clientele and their opinions, empowering you to enhance the guest experience. Take control of your reputation journey today!
