{"id":7965,"date":"2024-11-11T12:54:18","date_gmt":"2024-11-11T10:54:18","guid":{"rendered":"https:\/\/bookvisit.com\/?p=7965"},"modified":"2024-11-27T15:13:43","modified_gmt":"2024-11-27T13:13:43","slug":"astad-vingard-visit-group-automated-guest-experience","status":"publish","type":"post","link":"https:\/\/bookvisit.com\/da\/2024\/11\/11\/astad-vingard-visit-group-automated-guest-experience\/","title":{"rendered":"\u00c4stad Ving\u00e5rd implements Visit Group\u2019s platform solutions to automate operations and elevate guest experience"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”8137″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”15px” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”https:\/\/astadvingard.se\/”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Visit Group, the digital ecosystem for travel and hospitality, is excited to officially announce a new collaboration with \u00c4stad Ving\u00e5rd, one of Sweden’s top spa and wine destinations. The collaboration introduces new initiatives leveraging the combined capabilities of VisBook and BookVisit, two cutting-edge Visit Group platform solutions. Through the implementation of VisBook and BookVisit, \u00c4stad Ving\u00e5rd automates processes, allowing staff to dedicate more time to enhancing guest experiences even further.<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”2vh”][vc_column_text css=”” text_direction=”default”]Located in the idyllic landscape of Southern Sweden, \u00c4stad Ving\u00e5rd has evolved into a top-tier destination since a trio of siblings took over the property in 2010. The property harmoniously combines sustainable viticulture, relaxing spas and the Michelin starred restaurant \u201c\u00c4ng\u201d.[\/vc_column_text][divider line_type=”No Line” custom_height=”1vh”][nectar_single_testimonial testimonial_style=”small_modern” image=”7971″ color=”Default” quote=”Sustainability is at the core of everything we do at \u00c4stad Ving\u00e5rd, a principle that permeates every aspect of our business.” name=”Edvin Elghag, Hotel Manager, \u00c4stad Ving\u00e5rd”][divider line_type=”No Line” custom_height=”1vh”][vc_column_text css=”” text_direction=”default”]Edvin further emphasizes that Sinnenas Spa, inspired by \u00c5kulla beech forests, is an expression of their commitment to offer unique and sustainable experiences.[\/vc_column_text][divider line_type=”No Line” custom_height=”2vh”][vc_column_text css=”” text_direction=”default”]\n

The search for new hospitality management software<\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]The journey towards finding new hospitality management software had been ongoing for quite some years at \u00c4stad Ving\u00e5rd. Edvin explains that the experience of working with the old system was that it was slow, buggy and unintuitive which made it difficult to work with.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Considering this, Edvin, and the rest of the team, started the search for a new system that was modern, future-proof and innovative. Another highly important criterion was to automate manual processes so that staff could save more time and focus even more on delivering a great service for the guests. Edvin explains how they wished for \u201can online booking so good and efficient that guests no longer find it easier to call or email instead\u201d.[\/vc_column_text][divider line_type=”No Line” custom_height=”2vh”][vc_column_text css=”” text_direction=”default”]\n

Finding a solution that met their needs<\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]The search for new software reached an end when \u00c4stad Ving\u00e5rd decided to go with Visit Group\u2019s platform solutions BookVisit and VisBook.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]BookVisit, on the one hand, offers a smooth and efficient booking experience for guests and a comprehensive business development platform designed to automate and streamline bookings. \u201cIt is crucial that our guests can book their stays easily and intuitively online, which BookVisit enables”, notes Edvin.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]VisBook, on the other hand, provides an all-in-one Property Management System which allows staff to manage all parts of the business in one single platform.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]”With VisBook, we get a future-proof system with extensive functionality and API access, which allows us to automate our processes,” explains Edvin. This automation enables the staff to dedicate more time to creating memorable experiences for guests. “Less time in front of the computer means we can spend more time looking after our guests”, he adds.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Edvin further explains that they were looking for a solution where all parts of their business, from POS to online booking, could seamlessly work together. He highlights the BookVisit and Visbook advantage of being closely integrated that ensures real-time data synchronization. For a property like \u00c4stad Ving\u00e5rd, with its spa, restaurant, vineyard, and accommodations, maintaining a premium experience and operational efficiency depends on flexible systems that seamlessly integrate all aspects of the business.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]”We strive to create a genuine premium experience for our guests, where our Vineyards, food and spas form the heart of every visit. By introducing BookVisit and VisBook we will further enhance and refine this experience,” says Edvin.[\/vc_column_text][divider line_type=”No Line” custom_height=”2vh”][image_with_animation image_url=”8083″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”15px” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” screen_reader_text=”\u00c4stad Ving\u00e5rd’s restaurant \u00c4ng”][vc_column_text css=”.vc_custom_1731483973587{margin-top: -10px !important;}” text_direction=”default”]\n

\u00c4stad Ving\u00e5rd’s restaurant \u00c4ng<\/em><\/p>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”2vh”][vc_column_text css=”” text_direction=”default”]\n

The Visit Group difference<\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]A key factor that influenced their decision to choose Visit Group\u2019s solutions was the seamless integration between BookVisit and VisBook. \u201cThe fact that these systems are so well integrated was a big factor in our decision. Knowing that BookVisit and VisBook work smoothly together made us feel more secure in our choice,\u201d Edvin explains. He adds that the strong integration has made it easier for them to manage their operations without the challenges they might have faced with less connected systems.[\/vc_column_text][divider line_type=”No Line” custom_height=”2vh”][vc_column_text css=”” text_direction=”default”]\n

Three months being live with BookVisit & VisBook<\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Edvin reflects on the first three months using BookVisit and VisBook at \u00c4stad Ving\u00e5rd. He explains that the expectations were set high, and both solutions have positively impacted their operations and guest services.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]One of the most noticeable changes is the reduction in emails and manual tasks. Compared to previous year, the \u00c4stad Ving\u00e5rd team now manages significantly fewer emails and repetitive work, thanks to the automation capabilities of the platform solutions. Edvin points out that this has allowed them to focus more on guest service, with confidence that the systems effectively manage any potential issues.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]The automation of processes has resulted in a lot of timesaving, with Edvin estimating that they save three to five minutes on an average per booking that they used to spend on checking and taking actions on each booking. This additional time allows staff to focus more on enhancing the guest experience, making the overall booking process more efficient.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In terms of the guest experience, Edvin highlights that it\u2019s now much easier for guests to compare prices and take advantage of better deals. Guests can also modify their bookings, cancel reservations, or add extras without staff being involved, streamlining the process for everyone.[\/vc_column_text][vc_column_text css=”” text_direction=”default”]On the operational side, daily tasks have become smoother and faster, especially with the POS system, which has made check-outs quicker. The restaurant reservation system has also seen improvements, with flexibility to easily make adjustments to seating plans. Using tablets for guest check-ins at the restaurant has been another new and useful feature, enabling real-time data management.[\/vc_column_text][divider line_type=”No Line” custom_height=”2vh”][vc_column_text css=”” text_direction=”default”]\n

Further expansion towards south of Sweden<\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\u00c4stad Ving\u00e5rd has also started planning a new hotel destination with a spa just outside Malm\u00f6, called Projekt W\u00e4rby. The environments and the conditions are very similar to those around \u00c4stad, with beautiful countryside environments and forests that invite guests to hike. \u201cWe are in the planning stage for W\u00e4rby and look forward to opening between 2027 and 2028,” Edvin reveals.[\/vc_column_text][divider line_type=”No Line” custom_height=”6vh”][divider line_type=”Small Line” line_alignment=”center” line_thickness=”1″ divider_color=”default” custom_height=”2vh”][divider line_type=”No Line” custom_height=”2vh”][vc_column_text css=”” text_direction=”default”]About Visit Group:<\/strong>
\nVisit Group<\/a> was founded in Gothenburg in 1999. With 200 employees in seven countries and 2,500 customers across 25 countries, the group is a leading hospitality SaaS company in Northern Europe. With its collaborative commerce platform, the group serves providers of all types of lodging, ski resorts, activities, day tours, theme parks, museums, DMOs, ferry companies as well as resellers and agents. Visit Group\u2019s platform optimizes customers\u2019 sales, dynamic packaging, distribution as well as operational efficiency. To learn more about Visit Group, visit visitgroup.com.<\/span><\/p>\n

About \u00c4stad Ving\u00e5rd:
\n<\/b>\u00c4stad Ving\u00e5rd<\/a> is one of Sweden’s top spa and wine destinations, known for its unique combination of relaxing spa treatments, award-winning wine and outstanding dining experiences. Located in an idyllic setting close to \u00c5kulla beech forests, \u00c4stad Ving\u00e5rd offers a genuine and sustainable premium experience for their guests.<\/p>\n

About Visbook:
\n<\/b>VisBook<\/a> is a leading supplier of hotel systems that offers a complete solution for hotel facilities. With a focus on simplicity and functionality, VisBook helps its customers to optimize their internal processes and offer a superior guest experience.<\/p>\n

About BookVisit:
\n<\/b>BookVisit<\/a> is the Nordic leading business development platform for hospitality, specialized in direct bookings and online sales. With the primary objective to help our customers develop their business, create operational efficiency and at the end of the day, make more money. BookVisit was established in 2012 and is a part of Visit Group.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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